Shipping policy

Thank you for shopping with Journeys with JoJo. Every item is created specifically for your order, and we appreciate your patience while it is prepared and shipped.

Order Processing

Orders are typically submitted for production shortly after they are placed. Processing times vary by product and do not include shipping time.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Estimated Delivery

Delivery estimates are provided during checkout and may vary depending on the product, destination, shipping carrier, and other circumstances outside our control.

Please note that estimated delivery dates are not guaranteed. Carrier delays, severe weather, holidays, high order volumes, customs processing, and other unexpected circumstances may affect delivery.

Multiple Shipments

Products within the same order may be produced and shipped separately. As a result, you may receive more than one package or tracking number for a single order. You will not be charged additional shipping because an order is delivered in separate packages.

Incorrect Shipping Information

Please review your shipping address carefully before submitting your order.

If you notice an error, contact us as soon as possible at jolissajilestravelagency@gmail.com. We will do our best to assist before production or shipment begins, but changes cannot be guaranteed once an order is being processed.

We are not responsible for orders delivered to an incorrect address provided during checkout. Additional charges may apply if an order must be reproduced or reshipped because the address entered by the customer was incomplete or incorrect.

Lost, Delayed, or Damaged Packages

If your tracking information has not updated, your package appears to be lost, or your order arrives damaged, please contact us with your order number and relevant details. We will review the issue and work toward an appropriate resolution.

For damaged items, clear photographs of the product and packaging may be required.

International Orders

International customers may be responsible for customs duties, import taxes, or other fees charged by their country. These charges are not included in the product or shipping price unless specifically stated during checkout.

Questions

For questions regarding your shipment, contact:

jolissajilestravelagency@gmail.com